Thank you for choosing CrochetSteeringCover as your destination for handmade crochet steering wheel covers. We are committed to providing you with the best shopping experience and ensuring prompt and reliable delivery of your orders. Please review our shipping and delivery policy outlined below.

  1. Order Processing:

    1.1. Once your order is placed and payment is successfully processed, our team will start processing your order.

    1.2. Orders are typically processed within 1-5 business days, excluding weekends and holidays.

    1.3. In case of any delays or issues with your order, we will notify you via email or phone.
  2. Shipping Methods and Carriers:

    2.1. We offer free shipping worldwide.

    2.2. We work with trusted shipping carriers to ensure the reliable and secure delivery of your packages. Such as 4PX, CNE, and Cainiao Logistics.
  3. Shipping Time and Delivery:

    3.1. The estimated delivery time will depend on your location and the shipping method chosen by our logistics department.

    3.2. Standard shipping typically takes 5-17 business days for delivery.

    3.3. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances beyond our control.
  4. Shipping Fees:

    4.1. We offer free shipping worldwide.
  5. Order Tracking:

    5.1. Once your order is shipped, we will provide you with a tracking number and a link to track your package.

    5.2. You can use the tracking information to monitor the progress of your shipment and estimate the expected delivery date.
  6. Order Modifications and Cancellations:

    6.1. If you need to modify or cancel your order, please contact our customer support as soon as possible.

    6.2. We will do our best to accommodate your request, but please note that once an order is shipped, modifications or cancellations may not be possible.
  7. Lost or Damaged Shipments:

    7.1. We take great care in packaging and ensuring the safe delivery of your orders. However, in the rare event that your shipment is lost or damaged during transit, please contact our customer support immediately.

    7.2. We will work with the shipping carrier to initiate a claim and resolve the issue as quickly as possible.

    7.3. Please provide any relevant information or evidence, such as photographs, to support the claim process.
  8. Customs and Duties:

    8.1 For international customers, please note that any customs duties, taxes, or import fees imposed by your country’s customs authority are your responsibility.

    8.2. We recommend checking with your local customs office for more information on applicable fees before placing an international order.
  9. Returns and Exchanges:

    9.1. We strive to ensure your complete satisfaction with our products. If you are not satisfied with your purchase, please contact our customer support within 14 days of receiving your order.

    9.2. Returns and exchanges are subject to our return policy, which can be found on our website.

    9.3. Please note that custom-made or personalized items may not be eligible for return or exchange unless they are defective or damaged.
  10. Address Accuracy:

    10.1. It is your responsibility to provide accurate and complete shipping address information during the checkout process.

    10.2. We will not be held liable for any delays or delivery issues arising from incorrect or incomplete addresses provided by the customer.

    10.3. Please double-check your shipping address before submitting your order to ensure accurate and timely delivery.
  11. Communication:

    11.1. We will communicate important order updates, tracking information, and any potential issues via the email address or phone number provided during the checkout process.

    11.2. Please ensure that the provided contact information is accurate and regularly monitored to stay updated on your order status.
  12. Customer Support:

    12.1. Our dedicated customer support team is available to assist you with any questions or concerns regarding shipping and delivery.

    12.2. If you have any inquiries or need assistance, please don’t hesitate to reach out to us through the contact information provided on our website.

    12.3. We strive to respond to all customer inquiries promptly and provide satisfactory resolutions.
  13. Holiday Shipping:

    13.1. During peak holiday seasons or special occasions, such as Black Friday or Christmas, shipping and delivery times may be subject to delays due to increased order volumes and carrier limitations.

    13.2. We recommend placing your orders in advance to ensure timely delivery during these periods.

    13.3. We will communicate any holiday shipping deadlines or special instructions on our website or through email notifications.
  14. Policy Updates:

    14.1. We reserve the right to update or modify our shipping and delivery policy at any time.

    14.2. Any changes to the policy will be effective immediately upon posting on our website.

    14.3. We encourage you to review our Privacy policy periodically to stay informed about any updates.